Jumping to conclusions

I will try not to bore you with too much detail but I do have to give you some or it just won't make sense. Two days ago I attempted to renew my virus protection for my PC. I ran into some issues with an out of date email and account. The download went to an inactive email account. I called to get the issue fixed. I had a limited amount of time before an appointment so I could not download the virus protection right then, so I asked the gentleman from the India call center two key questions 1. Do I need the key? Answer "no" 2. Can I downloaded it no problem from the link you sent me "yes". Fast forward two days and I am downloading from the link only it won't download, I start to get frustrated (i.e.*$&@?!) only to discover he upgraded my software so I had to remove the old stuff first (oops). Next it asks me for the key; again I get frustrated (*$&@ only less this time), only to discover clicking the button below means presto I am registered again (oops). So what's the lesson here? It is best to take a breath or two and not jump to conclusions until we have investigated a little. Need help not jumping to frustrating conclusions too quickly? Call Greta and learn to live more peacefully. Greta Jaeger, Licensed Mental Health Therapist and Certified Coach (404) 259-1335 www.Breakthrough-now.com Greta@coachingyourdreams.com